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Quality Improvement


GWAAR is committed to continuous practice of quality improvement in all of the systems and services supporting older people in Wisconsin. We encourage counties and tribes to regularly examine the way they provide services and look for ways to improve their accessibility, efficiency, and effectiveness. The following are tools and resources to use in local or regional quality-improvement initiatives:   

Quality Improvement


Conducting a Walk-through
Quick Start Road Map
Stakeholder Engagement


6-5-3 Tool
Framing the Issue
Nominal Group Technique


Process Improvement Cheat Sheet
The NIATx Way

Design Thinking

Design Thinking is a quality improvement program that focuses on quality by design. This process is used for complex problems that do not have a clear answer or existing data. Below are links to more information about Design Thinking.

What Is Design Thinking? 4-min. video