Free or Low-Cost Resources
Free Publications Discussing Driving Issues: The Hartford Publications
Free Online Courses: National Transit Institute (NTI)
WI Rural Transit Assistance Program (RTAP)
This training can be requested in-person and some are eligible for scholarships to defray costs.
In-person driver training can be obtained through the WI Assn. of Rural Paratransit Providers (WRAPP) at their annual Roadeo usually held in May/June. These courses can be for paid and volunteer drivers.
Kansas University Transportation Center (KTED)
There are some good resources in a lending library (keyword: transit). Watch the date the video was produced as there are some really old ones that really are old and out-of-date.
Emergency Procedures for Rural Transit Drivers: National RTAP
Refresher Training Cards: National Rural Transit Assistance Program, 2 the Point Training
Topics include Americans With Disabilities Act and sensitivity, bloodborne pathogens, customer service, defensive driving, distracted driving, drug and alcohol, emergency management, passenger safety and transportation non-ambulatory passengers.
For Home-Delivered Meal Drivers
This module addresses information specific to volunteers responsible for delivering meals. Information related to food safety, proper sanitation and handling of meals, use of thermometers and meal bags, procedures for meal delivery at participants’ homes, etc., is included in this module.
Chronic Condition Signs and Symptoms for Drivers - Word
Chronic Condition Signs and Symptoms for Drivers - PDF
First Aid Basics and Chemical Safety Presentation
Food Safety for Home-Delivered Meal Drivers Presentation
HDM Guidelines for Drivers Template
HDM Monitoring Temp Quiz
HDM Test Tray Policy Template
Red Flags Presentation
Sample Q & A for What ifs Related to Volunteer Home-Delivered Meal Driving coming soon
Road & Vehicle Safety
This module provides information related to safe driving, navigating a variety of driving situations and conditions, as well as information to help assure the safety of personal vehicles used by volunteer drivers.
Vehicle Inspections: AARP CarFit Education Program
Vehicle Safety Checklist: Wilshire Handbook see page 4
Background and DOT Checks
From PARS (Public Access Request System – WI Dept. of Transportation)
Lexis Nexis Background Checks
Be Safe, Not Sorry: Older Driver Workbook
Navigating Roundabouts Safely: From the WI Dept. of Transportation (11-Min. Video and Handouts)
Defensive Driving: Tips for Older Drivers to Stay Safe
Podcast (2 Min.) About Keeping Safe as an Older Driver
AARP Safe Driving: In-Person Classroom and Online Courses Available
National Safety Council Online Defensive Driving Courses (4 Hrs.)
Defensive Driving Techniques: Northstar Driving School
Defensive Driving Questionnaire: Wilshire Handbook see page 6
Bad Weather Driving
Safe Driving Tips
Normandale Handbook see page 17
Kansas University Transportation Center (KTED)
Click on Lending Library on the left, change resource type to video, change subject to TRANSIT:safety. Then scroll down the alphabetical list to Trooper Kathy’s Top 10 Safety Tips for Volunteer Drivers.
Accidents and Incidents
Wilshire Handbook see page 5
Normandale Handbook see pages 17-18
Distracted Driving: Cell Phone-Distracted Driving (4 Videos)
National Safety Council Website (Materials Including Video Clips 1-6 Min.)
Texting and Driving (AT&T Video; 8 Min.)
Passenger Safety & Assistance
This module addresses information that will help ensure volunteer drivers perform their duties to the very best of their abilities and demonstrate integrity, honesty and ethical behavior. It contains information to help educate the volunteers about various issues related to safety both for themselves and their passengers.
Universal Precautions: Bloodborne Pathogens Training, National Safety Council (2-Hour Online Course With Fee)
First Aid and Emergency Procedures: Normandale Handbook see pages 17-18
Local Red Cross Chapter (In-Person Classes or Handout Materials)
Red Flags: Emergency Warning Signs - Normandale Handbook see page 18
Prescription and Over the Counter Drug Interactions and Driving
Drowsy Driving Can Be Due to Using Sedative Medications
Drowsy Driving Video clips (Less Than 1 Min. Each)
Driving and Medical Concerns and Conditions: Wisconsin Dept. Of Transportation - Forms
Driving and Medical Concerns and Conditions: Wisconsin Dept. Of Transportation - Handouts
The Hartford Publications: You and Your Car: A Guide to Driving Wellness (Booklet, Can Be Ordered for Free)
Video Toolkit on Medical Conditions in Older Drivers: National Highway Traffic Safety Admin. (11 Approx. 3-Min. Videos)
PXN and OTC Drugs: Wilshire Handbook see page 7
Ethics and Boundaries
Ethics and Boundaries: Responsibilities – Wilshire Handbook see page 9
Boundaries: Normandale Handbook see page 20
Sample Driver Policies and Procedures Manual
Volunteer drivers are not allowed to accept any gifts of money or goods from persons using the volunteer transportation service. To accept such gifts would be in violation of state and county regulations.
Customer Service: Customer-Driven Service
Video and DVD training kit available to order for free.
Listening and Communication: Normandale Handbook see pages 12-13
Disability Etiquette Presentation
Disability Etiquette Handout (45 Min. Self-Directed Course)
A free, registered account is required to access this site.
Sensitivity of Conditions and Needs
Passenger Service & Safety Training (PASS) Community Transportation Assn. of America (CTAA), online or classroom available through Wis. Rural Transit Assistance Program (RTAP)
Rural Transit Assistance Program (RTAP) In-Person Training Requests
Alzheimer's Association - Greater Wisconsin Chapter
National Alliance on Mental Illness
National Parkinson Foundation
Epilepsy Foundation Heart of Wisconsin
Transporting Personal Assistive Devices: Wilshire Handbook see page 2
Handout About Using Person-First Language
Proper Body Mechanics for Assisting - Body Mechanics
Physical Assistance and Body Mechanics for Lifting: Normandale Handbook see pages 13-14
Flexibility Fitness for Improving Older Driver Performance Brochure
Proper Body Mechanics for Assisting - Safe Lifting and Transferring Techniques
Community Transportation Assn. of America (CTAA) Online Course
RTAP In-Person Training Requests
Emergency Preparedness for Organizations Related to Transportation Programs
Transportation providers play a key role in transporting people with special needs during an emergency. This module provides information to help properly educate and prepare volunteer drivers in the event of an emergency.